How we can help you to work with your customers or clients

On a day-to-day basis blind and partially sighted people come up against many barriers in life.  Not only having information to hand in an accessible format such as large print, electronically via email or in audio or Braille, but also facing access issues when visiting cafés and bars, supermarkets and high street shops, as well as getting about and travelling on public transport.  

Sighted guide training

With a bit of helpful advice and training in how best to meet and greet, communicate and guide a blind or partially sighted person this need not be the case.  

Wiltshire Sight in conjunction with our partner charity Vision West of England are able to offer visual awareness training to companies, public facing organisations or anyone interested in gaining greater confidence and knowledge of sight loss issues, and how best to provide a friendly, welcoming and accessible service to blind and partially sighted people.

Visual Awareness training

Our Visual Awareness course will cover the following topics:

  • Identification of the main factors governing effective communication with blind and partially sighted people.
  • Recognising the main categories of visual impairment and understand their impact on access to information and mobility needs.  
  • Appreciate the personal experience of being visually impaired, and the barriers blind and partially sighted people can face in their daily lives. 
  • Guide Dogs: what they do, their relationship to their owner.
  • Demonstrate an ability to guide a blind or partially sighted person appropriately, negotiating stairs, doors and chairs.

By the end of the course, participants will:

Looking out for sight loss training session
  • Be aware of some of the obstacles a blind or partially sighted person may face on a day to day basis
  • Develop areas of customer care, including how to guide a visually impaired person 

The course generally runs up to 2 hours, accommodating up to 20 people and tailored to your organisation’s needs. 

We also offer the Looking Out 4 Sight Loss course which has been developed to raise awareness of the impact of sight loss for residents who receive care from care workers and other healthcare providers.

“On behalf of my team can I just say we found your input extremely valuable which really aided our understanding of visual impairments. Many thanks again.”

Roy Perret, Service Improvement & Development Manager, Wiltshire Police.


To find out more details about our visual awareness training offer please do contact Mike Silvey by email on [email protected] or call 0117 322 4885 for an informal chat.

Wiltshire Sight is registered in England and Wales under charity number 1119462 and company number 6060187 at St.Lucy's Sight Centre, Browfort, Bath Road, Devises, SN10 2AT. We use cookies to improve your experience using this website.
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